Job Overview
Join our team as a Healthcare Customer Service Advocate and embark on a rewarding career that allows you to make a tangible impact in the healthcare industry. If you are driven by a desire to assist others and are searching for a dynamic work environment, this opportunity is perfect for you…
Key Responsibilities
In this pivotal role, you will serve as the primary point of contact for our members and healthcare providers. Your responsibilities will include:
• Providing exceptional support to members and providers by addressing inquiries related to membership, benefits, and claims.
• Reviewing and processing membership applications to ensure completeness and accuracy.
• Maintaining and updating member records in our CRM system to guarantee data integrity.
• Effectively managing multiple tasks, including handling calls and processing documents, all while ensuring high-quality service delivery.
• Conducting audits to maintain compliance with industry standards and identify areas for process improvement.
• Collaborating with cross-functional teams to enhance overall service effectiveness and resolve any issues promptly.
• Actively participating in initiatives aimed at improving client and member satisfaction.
Required Skills
To thrive in this role, you should possess the following skill set:
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM or membership databases.
• A keen attention to detail and the ability to identify and rectify discrepancies in data.
• Strong multitasking abilities to effectively manage a variety of tasks in a fast-paced environment.
• Excellent verbal and written communication skills, capable of articulating complex information clearly to members.
• Problem-solving aptitude to swiftly address and resolve issues as they arise.
• A genuine passion for providing outstanding customer service and supporting others.
Qualifications
Candidates must meet the following qualifications:
• A high school diploma or its equivalent is required.
• Relevant experience in customer service or a similar field is preferred but not mandatory.
Career Growth Opportunities
Our organization is dedicated to your professional development. We provide a comprehensive paid training program that equips you with essential skills for success and offers ongoing opportunities for advancement within the company.
Company Culture And Values
We pride ourselves on fostering a supportive and flexible work environment that values teamwork, community engagement, and the well-being of our members. Our culture is built on the principles of respect, collaboration, and a commitment to exceptional service.
Compensation And Benefits
• Salary range: (17.00 – )18.00 per hour
• Full-Time, 100% Remote
• Shifts: Monday – Friday, between 9:00 AM and 9:00 PM EST (shifts may vary)
• Training schedule: 10:00 AM – 6:30 PM EST / 9:00 AM – 5:30 PM CT for 7 weeks, followed by assigned shifts
We offer a predictable work schedule that supports work-life balance, comprehensive benefits including medical, dental, vision, and life insurance, Health Savings Account (HSA), 401K options, paid time off (PTO), and a paid training program designed to set you up for success.
If you are passionate about making a difference in the healthcare industry and delivering exceptional customer service, we invite you to apply and take the next step in your rewarding career journey!
Employment Type: Full-Time
