Job Overview
Join our dedicated team as a Remote Call Center Healthcare Specialist, where your compassion and expertise will have a significant impact on the lives of veterans. In this role, you will be an essential part of a collaborative atmosphere, providing quality support while navigating medical and behavioral health care inquiries. Enjoy the flexibility of remote work in a dynamic environment that prioritizes exceptional service delivery.
Key Responsibilities
• Provide exemplary customer service by responding to inquiries regarding care authorizations, provider access, claims, and other healthcare-related matters.
• Manage both inbound and outbound communications, ensuring prompt resolution of issues or proper escalation as necessary.
• Schedule medical appointments according to veteran requests and VA guidelines, facilitating smooth access to care.
• Conduct thorough research to resolve account discrepancies, maintaining meticulous documentation of all interactions.
• Utilize advanced company-provided technology to efficiently meet veterans’ needs and enhance operational processes.
• Support team initiatives by embracing additional responsibilities as required.
Required Skills
• Strong customer service acumen with a warm and approachable demeanor.
• Proficiency in managing communications through various channels, including calls and chat messaging.
• Familiarity with Microsoft Office and proficient internet navigation skills.
• Comprehensive understanding of healthcare services and experience in appointment scheduling.
• Exceptional problem-solving abilities and meticulous attention to detail in documentation.
• Prior experience in a contact center setting, particularly with chat support, is advantageous.
Qualifications
• High school diploma or GED is mandatory.
• Minimum of 1 year of call center experience.
• At least 1 year of demonstrable experience in customer service, with a focus on performance metrics.
• A minimum of 1 year of experience in the healthcare sector, showcasing knowledge of health services.
• Military service experience is preferred, although not essential.
Career Growth Opportunities
This position offers a temporary-to-hire pathway, beginning with a 9-month contract that has the potential to transition into a permanent role. You will benefit from an extensive 5-week training program designed to equip you for success and enhance your professional growth.
Company Culture And Values
We pride ourselves on fostering a collaborative and supportive work environment that values teamwork and a shared commitment to serving those who have served in the military. Our culture emphasizes flexibility and encourages employees to contribute positively to one anotherÂ’s success.
Networking And Professional Opportunities
By joining our team, you will have the chance to connect with fellow professionals in the healthcare industry, expanding your network and collaboration opportunities on platforms such as LinkedIn.
Compensation And Benefits
• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance options.
• Retirement savings plan.
• Generous vacation and paid time off policy.
Why Join Us?
Take the opportunity to make a meaningful difference in the lives of veterans while enjoying the supportive atmosphere of our team. Embrace the flexibility of remote work paired with a robust training program to ensure you are set up for success.
Employment Type: Full-Time
