Remote Live Chat Agent PT/FT – Cragun Corporation – Brainerd, MN – work from home job
Company: Cragun Corporation
Job description: As our live chat agent, you’ll be tasked with the most important job at our company—customer happiness. You’ll be responsible for creating experiences for customers that have a direct impact on the health and bottom-line for our company.?
To be a successful customer service representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable knowledgeable, and adaptable.?
Benefits
Pay Range: $18.00 – $22.00
• Health, Dental, Vision
• Dependent Care Account
• Health Club Membership
• Accident and Critical Illness Insurance
• Work from home
• College tuition for children of employees
Requirements:
• High school diploma or equivalent.?
• More education or experience may be preferred.?
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.?
• Understanding of company products, services, and policies.?
• Proficiency with computers, especially with CRM software, and strong typing skills.?
• Ability to ask prying questions and diffuse tense situations.?
• Strong time management and decision making skills.?
• Adaptability and accountability.?
• Fluency in multiple languages may be desired.?
What Will I Be Doing?
• Answering phones, emails, and live chat from customers
• Professionally responding to customer inquiries
• Identifying, escalating priority issues, and reporting to high-level management.
• Following up on complicated customer interactions where required.
• Recording details of customer interactions (proficiently and accurately)
• Develop rapport with customers, with an upbeat and positive attitude
• Offer solutions- not excuses
What qualities do I have?
• Excellent customer service attitude.
• Ability to engage and tailor interactions with each customer, making their experience exceptional
• Friendly, confident, and a self-starter
• Strong verbal and written communicator
• Positive and quick troubleshooter
Powered by Webbtree
Remote Live Chat Agent PT/FT – Cragun Corporation – Brainerd, MN – work from home job
Expected salary:
Location: Brainerd, MN
Remote Live Chat Agent PT/FT – Cragun Corporation – Brainerd, MN – work from home job
Job date: Wed, 28 Jun 2023 22:48:52 GMT
Apply for the job now!
Remote Live Chat Agent PT/FT – Cragun Corporation – Brainerd, MN – work from home job