• *Job Title**: Remote Live Chat Assistant
• *Company**: Williams
• *Location**: Fort Worth, Texas, US (Remote…
• *Job Type**: Part-Time
• *Seniority**: Associate Level
• *Years of Experience**: 2
• *Job Description**:
Williams is seeking a dynamic and dedicated Remote Live Chat Assistant to join our growing team. As a pivotal point of contact between our company and customers, you will be responsible for providing exceptional support and assistance through live chat platforms. Your main focus will be on addressing customer inquiries, resolving issues, and ensuring a seamless customer experience. This part-time role is ideal for individuals who are reliable, energetic, and committed to contributing positively to our team’s success.
• *Key Responsibilities**:
– **Live Chat Support**: Engage with customers through live chat, responding to inquiries, addressing concerns, and providing product information in a timely and professional manner.
– **Issue Resolution**: Effectively troubleshoot and resolve customer issues, utilizing critical thinking skills to identify problems and implement solutions quickly.
– **Customer Relationship Management**: Build and maintain strong relationships with customers by demonstrating empathy, understanding, and a genuine desire to help.
– **Documentation**: Accurately document customer interactions, feedback, and resolutions within our systems to ensure a streamlined process and provide insights for future interactions.
– **Product Knowledge**: Stay up-to-date with our products and services to confidently assist customers and promote upsell opportunities where appropriate.
– **Data Analysis**: Leverage data analytics tools to inform customer interactions, drive strategic initiatives, and propose actionable insights for enhancing customer satisfaction.
– **Team Collaboration**: Collaborate with other team members to share insights, best practices, and feedback in order to continuously improve the customer support process.
– **Training and Development**: Participate in ongoing training sessions and professional development opportunities to enhance skills and knowledge relevant to the role.
– **Performance Metrics**: Meet and exceed performance targets, including response time, customer satisfaction scores, and issue resolution rates.
• *Requirements**:
– **Experience**: Minimum of 2 years of experience in a customer service or support role, preferably in a live chat setting.
– **Education**: High school diploma or equivalent required; a degree in a related field is a plus.
– **Soft Skills**: Strong negotiation skills to assist customers effectively; critical thinking ability to analyze situations and develop solutions.
– **Technical Proficiency**: Familiarity with live chat software, CRM systems, and standard office applications; ability to quickly learn new tools.
– **Personality Traits**: Must be reliable and maintain a professional demeanor; possess an energetic attitude that fosters a positive interaction experience for customers.
– **Communication Skills**: Excellent written communication skills with the ability to convey information clearly and concisely.
– **Flexibility**: Willingness to work flexible hours, including evenings and weekends, as needed.
• *Benefits**:
– Comprehensive training and professional development opportunities to support career growth.
– Gym membership to promote health and wellness.
– Paid Time Off (PTO) to ensure a healthy work-life balance.
• *Working Environment**:
At Williams, we prioritize a data-driven approach to inform decisions and drive strategic initiatives that enhance customer support and satisfaction. As part of our team, you will have the opportunity to contribute to insightful projects that impact our customers and the organization as a whole.
• *Deadline to Apply**: October 27, 2024
• *Equal Opportunity Statement**:
Williams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other characteristic protected by law.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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