• *Job Title:** Remote Live Chat Associate
• *Company:** Core-Mark Holding
• *Location:** Seattle, Washington, US…
• *Job Type:** Part-Time
• *Seniority:** Associate Level
• *Years of Experience:** 4
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### Job Description
Core-Mark Holding is looking for a dedicated and reliable **Remote Live Chat Associate** to join our team in Seattle, Washington. We are seeking a motivated individual who thrives in a remote working environment and is eager to provide exceptional customer service through live chat. As a key member of our customer support team, you will be responsible for engaging with customers in real-time, answering inquiries, resolving issues, and ensuring a positive experience with our brand.
### Key Responsibilities
– **Customer Engagement:** Respond promptly to live chat inquiries, providing accurate information and assistance to customers regarding our products and services.
– **Problem Resolution:** Troubleshoot and resolve customer concerns efficiently, demonstrating empathy and professionalism while maintaining customer satisfaction.
– **Account Management:** Assist customers with account-related inquiries, including order status, product information, return processes, and billing questions.
– **Feedback Collection:** Gather and document customer feedback and suggestions for process improvements, collaborating with team leaders to implement changes.
– **Product Knowledge:** Maintain up-to-date knowledge of our products, services, promotions, and policies to provide informed responses to customer queries.
– **Collaboration:** Work closely with team members and other departments to coordinate responses to complex inquiries and improve overall service quality.
– **Performance Metrics:** Meet and exceed predefined targets for response time, resolution rate, and customer satisfaction scores to contribute to the success of the team.
– **Documentation:** Maintain accurate and thorough records of customer interactions in the CRM system for future reference and quality assurance.
### Requirements
– **Experience:** A minimum of 4 years in customer service or a related field, with a strong preference for experience in live chat support.
– **Technical Skills:** Proficiency in live chat software, CRM systems, and common office applications (MS Office, Google Suite).
– **Personality Traits:** Must be reliable and highly motivated, with a strong sense of responsibility and ownership over work.
– **Soft Skills:** Demonstrated people management skills to handle diverse customer interactions; excellent planning skills to manage workflow and priorities effectively.
– **Communication Skills:** Outstanding verbal and written communication skills to convey information clearly and professionally.
– **Flexibility:** Ability to adapt to changing priorities and work effectively in a fast-paced environment.
### Benefits
– **Remote Work Flexibility:** Enjoy the convenience of working from home while maintaining a healthy work-life balance.
– **Medical Coverage:** Access to comprehensive medical coverage to support your health and well-being.
– **Travel & Spending Expenses:** Reimbursement for certain travel-related expenses and provisions for business-related spending.
### Working Environment
At Core-Mark Holding, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our associates to take charge of their roles and contribute to a positive and productive workplace culture.
### Application Deadline
• *Deadline to Apply:** October 10, 2024
### Equal Opportunity Statement
Core-Mark Holding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates from all backgrounds to apply.
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If you are a motivated individual ready to make a difference while working flexibly, we invite you to apply for the Remote Live Chat Associate position at Core-Mark Holding!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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