Job Overview
We invite you to join our dynamic team as a Medical Billing Representative, where you will contribute significantly to the healthcare experience by supporting patients with their medical billing inquiries in a remote capacity. This role is essential in facilitating clear communication and resolution of billing issues, enhancing patient satisfaction…
Key Responsibilities
• Manage incoming calls and initiate outbound communications to address patient inquiries related to medical bills.
• Provide detailed answers to questions regarding billing statements and payment processes.
• Process payments and investigate billing status inquiries.
• Assist patients in resolving account discrepancies and clarify amounts owed.
• Utilize systems such as EPIC, Artiva, and TCN for effective call management and information retrieval.
Required Skills
• Exceptional communication skills to convey complex information clearly and empathetically.
• Proficiency in technology and computer systems, ensuring efficient handling of patient inquiries.
• Strong problem-solving abilities to navigate billing challenges effectively.
• Capability to multitask and manage various responsibilities in a fast-paced environment.
Qualifications
• A minimum of 1 year of experience in customer service, preferably in retail, restaurant, or call center settings.
• High school diploma or equivalent educational background.
Career Growth Opportunities
• This position offers a pathway for professional development and potential advancement within our organization, driven by performance metrics and training programs.
Compensation And Benefits
• Competitive starting pay ranging from (17 to )18 per hour, with opportunities for higher earnings based on performance outcomes.
Company Culture And Values
• We are dedicated to cultivating a diverse and inclusive workplace where every team member is respected and valued. We emphasize collaboration, open communication, and a supportive environment that fosters professional and personal growth.
Employment Type: Full-Time
