NOC The candidate must have a BachelorÂ’s/MasterÂ’s degree in IT/ Computer Science or equivalent. Professional Qualification
Roles and Responsibilities
• Monitor and take corrective actions for hosted environment.
• Helps customer to solve reported product and network problems of varied complexity.
• Replicate the customer issues in lab environment.
• Work with engineering teams to replicate customer issues and test possible fixes.
• Work on problems of diverse scope across all solutions from Versa.
• Incident/ticket lifecycle management.
• Setting up infrastructure.
• Create knowledge articles.
• Ability to write bash/python scripts(optional).
Essential Skills
• ROUTING, OSPF & BGP, MPLS, L3 VPN
• TCP/IP protocol suite, SFW, NGFW
• Good understanding of IPSec VPN/SSL-VPN/NAT/GRE.
• Hands-on experience in anti-virus software, intrusion detection, firewalls, and content filtering.
• Understanding of security logs, vulnerabilities, CVEs, threat map.
• Experience in handling perimeter security, endpoint security, web, and email security.
• Well verse with ticketing related process.
• Working knowledge of Linux/Unix environment.
• Good understanding of Virtualization and related technologies.
• Experience managing, supporting, and deploying network infrastructures.
• Strong ability to diagnose server or network alerts, events, or issues.
• Understanding of common information architecture frameworks.
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
• Good oral and written communication skills, and ability to address conflict with others constructively.
• Ability to work in 24×7 rotational shifts.
Desired Skills
• Experience in configuration and troubleshooting networks and security appliances.
• Experience in Threat Analysis and Security Incident handling.
• Certifications like CEH, GIAC (Global Information Assurance Certification), CCSP will be added advantage
• SIEM (ArcSight, QRadar or any industry leading tools) administration for standard and Custom Log Source Onboarding of On-prem/Cloud
• The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills.
• Commitment to customer delight is a must.
• Debugging hardware & software system level problems in a multi-vendor multi- protocol network environment.
• Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
Competency
• Team player, can-do attitude and takes initiative.
• Ability to work independently as well as in a team (in start-up environment).
• Good communication skills to work with cross-functional groups.
• Excellent verbal and written communication skills.
• Excellent troubleshooting and problem-solving skills.