Job Summary
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate should possess excellent communication skills and have a passion for providing exceptional customer service. This role involves interacting with customers over the phone to address inquiries, resolve issues, and ensure customer satisfaction
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Responsibilities
– Answer incoming calls promptly and professionally
– Provide accurate information to customers regarding products or services
– Assist customers with placing orders or processing returns
– Resolve customer complaints or concerns in a courteous manner
– Perform data entry to update customer records
– Utilize phone etiquette to ensure positive customer interactions
Experience
– Previous experience in a call center or customer service role is preferred
– Proficiency in English; fluency in Spanish is a plus
– Strong communication skills to effectively communicate with customers
– Ability to analyze information and provide appropriate solutions
– Familiarity with medical terminology is advantageous
– Multilingual capabilities are beneficial for assisting diverse customers
– Knowledge of medical office procedures is a bonus
Join our team as a Call Center Representative and be part of a dynamic environment where your skills in customer service and communication will be valued and developed.
Job Type: Full-time
Pay: $18.00 – $21.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Experience:
• Call center: 2 years (Preferred)
• Outbound calling: 2 years (Preferred)
Location:
• Enlow, PA (Preferred)
Work Location: In person
