DUTIES
• Conduct outbound calls structured protocol.
• Accurately capture details of each call made into a CATI system…
• Able to be on the phone for a full shift and be comfortable in making a high volume of calls with specific time constraints
• Complete all training activities
• Follow written communication scripts
• Maintain standards for quality and production
• Be receptive and quick to implement constructive feedback
MINIMUM QUALIFICATIONS
• Candidates must have a bachelor’s degree or at least 4 years’ work experience to be considered
• Demonstrated verbal, written and interpersonal communication skills
• Demonstrated active listening skills and the ability to navigate the survey system while accurately entering data
• Clear and professional telephone speaking voice and ability to read accurately from a script
• Computer literacy skills including keyboard skills, ability to enter data accurately, and basic troubleshooting for using and accessing computer systems
• Fluent in reading and writing in English
• Ability to work set schedule to meet project objectives which includes a minimum of 20 hours during the calling effort
• Hours available are Monday through Friday 12pm to 8pm Eastern.
• A set daily schedule of the same work schedule is preferred.
• Ability to read scripted questions and responses verbatim
• Prior experience as a survey research interviewer strongly preferred
• Previous experience collecting and recording data over the phone or in person is preferred
• Experience working with MS Office products, such as MS Teams, Word, and Excel
Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
