A hospitality property is looking for a customer service agent: 10-20 calls a day between 9am – 9pm PST + 1-2 hours of computer work at 8pm PST. Part time: you will only work Wed, Thursd, Sat. Average total work time is 3-5 hours a day. Not a short term position – we would like to find someone for long term.
Required:
– experience in hospitality customer service…
– knowledge of how to use HOST SIDE of airbnb, vrbo, booking.com and expedia websites.
– knowledge of beds24 software.
If you have not worked as a HOST with all: booking.com, expedia, vrbo and airbnb please do not apply.
Compensation is $1250/mo oct-march and $1350/mo april-sept. The difference is due to the workload being more in the summertime.
Training is 3 days a week 1-2 hours a day at around 8-9pm at $16/hr. Salary begins after successful training.
During the employment period, the Employee shall have the responsibility to perform the following duties:
1. Be logged into Google voice app from 9am to 9pm each Wed, Thursd, Sat and attempt to answer all incoming calls and texts (approx 10-20 calls a day). Return calls within 15 min or less if missed (must not miss more than 10-15 % of the total volume of calls that day).
2. Provide answers to guestÂ’s questions in accordance with property information (provided).
3. Based on guest’s feedback, notify housekeepers of cleaning tasks and maintenance personnel of needed maintenance as soon as possible by logging tasks into “notes”
4. Notify employer about urgent issues (=same day and next day cancellations, date changes, lockouts, etc) as soon as you learn of them
5. Be part of the group chat on Wed, Thursd, Sat. You can keep group chat notifications silent. Attempt to provide early check in to those guests who request it if units are ready according to group chat messages.
6. On Wed, Thursd, Sat: check and respond to Airbnb messages twice a day: at around 12pm and again at 6-7 pm. Check messages on all other channels and do computer work once a day at 6- 7 pm.
7. Read and answer Airbnb and VRBO reviews once a week, log all negative comments
8. Assign housekeeping shifts based on report that is emailed daily
9. Employee will send an email to Employer at the end of the day (Wed, Thursd, Sat) with any issues that required authorization/help of the Employer or if no such issues – Employee will send “nothing to report” email.
Job Type: Part-time
Pay: $1,250.00 – $1,350.00 per month
Benefits:
Flexible schedule
Application Question(s):
do you plan to combine this job with an existing job? if yes, please describe your existing schedule: what days, what hours.
Are you on PST time zone?
Have you worked with beds24 platform? Please describe: how long, when etc
Do you have hospitality customer service experience? Please describe, how many years, what kind.
Do you have knowledge of how to use HOST SIDE of airbnb, vrbo, booking.com, expedia (not as a guest)? How long have you used those websites as a host?
Work Location: Remote
