Our client is currently seeking a Representative, Customer Service
This job will have the following responsibilities:
• Provide Customer support In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues.
Provide proactive updates on order status to accelerate billing process.
• Determine when hospital request requires escalation, based on complexity of request or high priority need Solve customer complaints and document them in the CRM system.
• Effectively coordinate collaboration between internal departments (sales, CS, DR and AR if needed)to ensure provision of 100% service level to the customers while ensuring all company quality and revenue recognition polices are met.
• 2+ years of customer service experience required.
• Provide phone support for inquiries from sales and healthcare professionals.
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business… relationships.
• Process all work in accordance with relevant working practices and standard operating procedures.
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology.
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
• Prepare product or service reports by collecting and analyzing customer information.
• Potential specialized rep for CSR’s or POC’s
