We are seeking a skilled and proactive Resolution Team Member to join our remote team. This role involves resolving issues during guest stays, maintaining high ratings for reviews and ensuring positive guest experiences.
Identify and contact guests directly by phone to address and resolve any issues or complaints during their stay and post-checkout…
Apply a thorough understanding of Airbnb policies and procedures to guide effective resolutions.
Handle disputes with professionalism and empathy, ensuring a satisfactory outcome for both the guest and the company.
Exhibit strong communication and interpersonal skills to manage interactions and outcomes effectively.
Oversee the review process to uphold high standards of guest satisfaction.
Qualifications:
-In-depth knowledge of Airbnb policies and review processes.
-Excellent communication and interpersonal skills.
-Ability to work flexible hours to accommodate various time zones and guest availability.
-Proven experience in managing customer disputes and resolutions.
-U.S.-based candidates preferred.
If you are passionate about problem-solving and dedicated to delivering exceptional service, we would love to hear from you. Please submit your application and details about your relevant experience
