Fedex is hiring for Retail Service Specialist
To ensure high customer satisfaction, you must possess a client-centric attitude and mindset as a Retail Service Specialist at FedEx. You must be able to guide customers through shipping procedures while addressing any concerns promptly and professionally. Additionally, you’ll need to have thorough knowledge of FedEx’s services to provide accurate… information to customers.
Key Responsibilities:
1. Customer Interaction:
• Radiate a friendly attitude towards customers and aid them in their shipping and packing concerns.
• One of the most popular shipping options FedEx provides is Ground shipping, which is ideal for less urgent shipments that need to be delivered within a few business days.
• It is also essential to provide insightful and relevant solutions to customers concerns, which shows your customers that you value them and their business.
2. Service and Sales:
• Match the extensive assortment of FedEx’s solutions with the individual needs and preferences of the customers.
• Assist individuals with selecting the correct-sized shipping boxes or containers for their shipments to prevent them from shuffling around.
• Expand your offerings to include ancillary services such as printing, duplication, and office essentials.
3. Transaction Management:
• Conduct shipping transactions with precision using FedEx’s efficient systems.
• The secure and efficient processing of payment transactions involving cash, credit cards, and other payment methods.
• Ensure that all shipping documents are correctly and clearly filled out.
4. Operational Support:
• A cluttered and dirty workspace can be distracting and overwhelming for customers and employees alike. Purge and organize your workspace to help promote a more positive and productive work environment.
• Ensure seamless functioning by restocking required supplies and materials as necessary.
• It is necessary to uphold the rules and regulations instituted by the company concerning shipping, handling, and safety.
5. Technical Proficiency:
• Keep up-to-date with emerging technologies and innovate new ways to streamline operations through the effective use of point-of-sale systems, shipping software, and other relevant technology.
• As an expert in shipping equipment and systems, you can troubleshoot and address minor technical issues promptly and efficiently.
6. Team Collaboration:
• Achieve the store goals and objectives by working collectively with your colleagues.
• Conducting training sessions for new employees and distributing tips and tricks for customer service and sales.
7. Compliance:
• Adhere to the policies and procedures specific to FedEx, including policies relating to privacy and security.
• Compliance with shipping and handling regulations at the local, state, and federal levels is of utmost importance.
Qualifications:
• The completion of a high school education or its equivalent is often a prerequisite for further academic pursuits.
• Experience in a related field, such as retail or customer service, is preferred.
Skills:
• The ability to effectively communicate and build connections with others is an important component of leadership.
• Effectively managing several tasks simultaneously in a fast-paced setting.
• Focus on details and accuracy in processing transactions and documentation.
• Proficiency in basic computer competencies and expertise with point-of-sale software is mandatory.
Physical Requirements:
• Ability to hoist and manage packages up to 50 pounds in weight.
• The act of standing for long periods combined with physical duties involving frequent bending and reaching.
Work Schedule:
• To compensate for the operational details valid for varied hours of the day, the perfect candidate should be available on weekends, holidays, and evenings.
Compensation:
• The wage structure is geared towards offering a competitive hourly rate, as well as opportunities to earn performance-related bonuses.
• The benefits package offered by the company is all-encompassing, consisting of health insurance, retirement options, and numerous employee discounts.
Career Growth:
• FedEx values high-performing employees and offers career pathing to help them achieve their goals.
• Lifelong learning and development for better expertise.
Our mission statement is to make everyone feel valued and heard, while also providing an equitable opportunity for professional growth and development
