Job Summary of Sales Merchandise Associate:
In charge of creating a positive customer experience by engaging with and assisting customers, demonstrating a commitment to customer service principles, and preserving a clean and structured store ambiance, while adhering to operational and security policies.
Responsibilities of Sales Merchandise Associate:
• Pioneers in the field of customer experience advocate for practices that enhance interactions with both internal team members and external customers
• Advocates for and personifies a optimistic store ethos through transparency, principled conduct, and esteem
• Handles customer purchases and returns according to established operational procedures and ensures accurate transaction processing
• Advocates for the endorsement of credit and loyalty initiatives during customer engagements
• Abides by the merchandising philosophy and adheres to the established procedures and standards in place
• Accurately handles and readies goods for retail display based on company standards and procedures
• Begins and partakes in store recovery as required throughout the day
• Follows all organizational, tidiness, and restoration standards for the sales floor and takes part in preserving the cleanliness of the entire store
• Gives and accepts continual recognition and positive critique
• Ensures compliance with labor laws, policies, and operational procedures
• Backs and actively takes part in store objectives to minimize shrinkage
• Involves oneself in promoting the importance of safety and preserving a secure environment
• Engages in other assignments as directed
Requirements of Sales Merchandise Associate:
• Has a strong grasp of customer service principles and practices
• Willing to alter schedule as necessary to assist with business operations
• Has adept organizational skills and a thorough attention to specifics
• Capable of managing multiple assignments at once
• Possesses the capacity to appropriately handle shifts in direction or unexpected situations, supported by strong communication skills
• Skilled in raising heavy objects with or without the need for reasonable assistance
• Successfully engages with peers and supervisors to achieve common goals
• Optimal customer interactions are favored by individuals in the retail sector