Position Summary The Sales & Social Media Specialist plays a vital role in driving in-store and online engagement for MOD BIKES. This hybrid position combines customer-facing sales expertise with digital marketing strategies to enhance brand awareness, generate leads, and create a seamless customer experience across platforms. The ideal candidate is equally comfortable selling in-store, engaging customers at events, and managing our digital presence across social media platforms.
Description
Location: Austin, Texas (Local candidates only)
Status: Full-time
Reports to: Sales Manager and CEO
Company Overview
MOD BIKES is an Austin-based electric bicycle brand offering premium, powerful, and versatile e-bikes. Our team is small, dynamic, and collaborative, with a strong focus on innovation and customer experience. We sell nationwide through our online store and our South Austin showroom, where we provide exceptional customer service and foster long-term brand loyalty.
Position Summary
The Sales & Social Media Specialist plays a vital role in driving in-store and online engagement for MOD BIKES. This hybrid position combines customer-facing sales expertise with digital marketing strategies to enhance brand awareness, generate leads, and create a seamless customer experience across platforms. The ideal candidate is equally comfortable selling in-store, engaging customers at events, and managing our digital presence across social media platforms.
Key Responsibilities
Sales & Customer Engagement
• Provide expert product knowledge and recommendations to in-store customers.
• Build and maintain strong relationships with new and returning customers to foster brand loyalty.
• Represent MOD BIKES at events, promoting the brand and driving sales.
• Process transactions and customer data using digital sales tools.
• Develop and implement creative initiatives to increase local brand visibility.
Social Media & Digital Marketing
• Create engaging content (photo, video, and copy) for social media platforms, including Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube.
• Plan, schedule, and publish social media posts to maintain consistent brand presence.
• Respond to social media inquiries, comments, and messages to build community engagement.
• Monitor trends and leverage emerging social media strategies to maximize brand impact.
• Collaborate with influencers and brand ambassadors to expand reach.
• Track and analyze social media performance, providing data-driven insights to refine strategy.
Qualifications & Skills
• Sales & Customer Service: Experience in retail sales, hospitality, or a similar role with a focus on customer engagement.
• Social Media Expertise: Proven experience managing and growing social media accounts for a brand.
• Content Creation: Understands how to post high-quality photos and videos, edit content, and write compelling copy.
• Digital Marketing Knowledge: Familiarity with social media scheduling tools, analytics, and advertising.
• Organizational Skills: Ability to manage multiple tasks, meet deadlines, and work independently.
• Strong Communication: Excellent verbal and written skills, both in-person and online.
Preferred Skills
• Experience with Adobe Photoshop, Premiere Pro, Canva, or similar editing tools.
• Background in event marketing and brand partnerships.
• In-depth understanding of how social channels influence sales and the optimal use of each platform.
Bonus Attributes
• Passion for Outdoor & E-Bike Industry: Interest in mobility, sustainability, and outdoor lifestyle brands is a plus.
Work Environment & Physical Requirements
• Must be available to work during operating hours, including weekends and occasional events.
• Ability to stand for extended periods and lift up to 50 lbs.
• Comfortable working in a fast-paced, customer-facing environment.
Why Join MOD BIKES?
At MOD BIKES, we offer a fun and dynamic work environment where youÂ’ll get to engage with customers, create impactful digital content, and contribute to the growth of an exciting e-bike brand. If youÂ’re a creative, outgoing, and results-driven individual looking to blend sales with social media marketing, weÂ’d love to hear from you!
How to Apply
To be considered for this role, you must submit both a resume and a cover letter explaining why you would be a great fit.
Applications that do not include both documents will not be considered.