Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important… as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
• *Position Summary**
Applies in-depth knowledge in allocating and optimizing resources to contribute to strategic decision-making. Ensures effective resource utilization by analyzing data, developing capacity plans, optimizing scheduling processes, and collaborating with stakeholders. Takes a lead in driving process improvements, providing insights, and mentoring junior team members.
– **What you will do**
– Analyzes and interprets data related to workforce management and staffing requirements to ensure consistent operations that support optimal resource allocation and utilization.
– Forecasts staffing needs based on historical data and trends, providing detailed analysis to senior management to support day-to-day operations and ensure optimal operational performances.
– Leverages statistical models and workforce management software to generate accurate demand forecasts that help ensure adequate staffing levels for multiple work areas.
– Creates and maintains staff schedules based on the forecasted workforce requirements, taking into account factors such as employee availability, shift preferences, and labor regulatory requirements.
– Oversees the implementation of labor standards to ensure organizational compliance with industry-related laws and regulatory requirements.
– Provides strategic guidance to senior leadership and collaborates with cross-functional teams to ensure that all workforce management initiatives align with organizational objectives.
– Implements workforce efficiency initiatives, process improvements, and automation technology to streamline workforce management processes, enhance scheduling accuracy, and improve overall efficiency.
– Collaborates with department managers, HR, and employees to gather input, address concerns, and facilitate effective communication regarding staffing and scheduling.
– Communicates effectively with senior leadership, stakeholders, and individual contributors to ensure the organization’s workforce is efficient, productive, and well-managed.
• *Required Qualifications**
– 2+ years work experience
– 1+ years experience working in a professional office environment.
– 1+ years proficiency in technology and Microsoft applications such as (Excel, Word, and Outlook).
– 1+ years experience using computer applications, including data statistical, word processing, and spreadsheet. Adept at problem solving and decision making skills
• *Preferred Qualifications**
– Previous call center experience preferred.
• *Education**
High School Diploma, GED, or equivalent work experience required.
Bachelor’s Degree preferred.
• *Pay Range**
The typical pay range for this role is:
$43,888.00 – $93,574.80
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close on: 08/26/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws
