Description:
• Lead the AR, Credit and Collections activities, including billing, cash collections, portfolio management, credit management, accuracy of collections processes including
• Evolving our collections strategy with appropriate reminders, collections and deactivations or work stoppage
• Upleveling our AR and collections teams through hands-on development and coaching
• Designing and implementing effective reporting and forecasting models
• Build relationships with customers and partners
• Monitoring collections and refund targets and providing appropriate reporting to internal stakeholders.
• Prepare and review financial reconciliations schedules and maintain the allowance for bad debt balance while improving processes and cutting the time to close.
• Asses, and if necessary, implement additional operational and SOX controls
• Reinforcing a customer-centric culture in our organization that builds highly collaborative relationships with Sales, Finance, Operations and Senior Leadership.
• Perform financial and credit analysis regarding new customer applications, past due accounts, high risk customers and other financial impact areas.
• Evolve and mature billing and cash applications processes with automation.
• Establish quarterly aging, cash and DSO goals and monitor forecast vs. plan
• Create and implement KPIs and other indicators to assess team performance.
• Ensure compliance with appropriate credit policy and regulatory requirements
• Lead the AR, Credit & Collections Team to continually achieve operational excellence and drive continuous improvement for collections, customer service and process improvements
• Ability to think strategically, act operationally, manage risk and align future direction with priorities.
• Combines the ability to “get into the weeds” and develop best-in-class strategies for the organization.
Requirements:
• 8+ years of experience in Credit and Collections
• 5+ years of progressive management and leadership experience
• Experience in the tech and SaaS experience (highly preferred)
• Prior experience managing staff in multiple locations (preferred)
• Strong analytical skills; problem solver, high level of curiosity, ability to dive deep, find solutions and deliver results
• Solid experience with key financial tools and ERP systems (NetSuite preferred) as well as Microsoft Office skills including Excel and PowerPoint
• Executive presence, excellent interpersonal and communication skills (both verbal and written), with the ability to clearly communicate and present to senior management
• Bachelor’s Degree or equivalent work experience
Benefits:
• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta