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This is a full time, remote opportunity for a Program Manager with healthcare payer / TPA experience. Candidates must have extensive external client-facing experience overseeing strategic program / project implementations – start to finish – leading cross-functional teams. The Program Manager will work with stakeholders guiding them through making decisions, coordinating activites and driving process improvements with a focus on developing strategies that optimize ROI, customer satisfaction and overall organizational performance.
Experience rolling out new products for Taft Hartley labor union clients is strongly preferred.
Responsibilities
• Responsible for planning, directing, and coordinating complex product/program implementation in the HealthCare Payer domain and / or Third party Administration (TPA) of self-funded clients
• Documents scope, objectives and ensures they align with expected business outcomes.
• Develops and manages project plans, including scheduling, resource tracking, and financials.
• Defines and implements program/project management standards and processes.
• Ensures timely production and approval of deliverables from business and technology partners.
• Proactively identifies and manages project risks and dependencies.
• Establishes program governance and provides clear communication to all program stakeholders, including senior management.
• Serves as the primary point of contact for program management-related inquiries.
• Works closely with clients, cross-functional teams, and stakeholders to plan and develop project scope, resources, and timelines.
• Manages project risks, issues, and decisions, prioritizing them effectively.
• Develops and manages project budgets, delivering against business goals.
• Builds and maintains strong client and business partner relationships.
• Contributes to internal initiatives to drive efficiencies and best practices.
Skills And Qualifications
• Bachelor s degree in business administration or healthcare related field.
• 8+ years of program/project management experience with focus on client and product implementation.
• 4+ in Healthcare Payer with Business and IT Solutions across these domains for self-funded client implementation (Enrollment/Benefit Administration, Contribution Accounting, Member Portals and Communications, Finance, Reporting)
• Strong leadership, time management, facilitation, and organizational skills
• Working knowledge of Payer Administration with client implementation and product enablement
• Strong analytical, problem-solving, and conceptual skills
• Strong working knowledge of change management principles.
• Solid teamwork and interpersonal skills, with the ability to communicate and persuade customers, employees, and management at all levels and thrive in a cross-functional environment.
• Stakeholder management skills in large complex project/program with Internal and external teams preferred.