Description:
• The Consultant, Senior Technical Advisor position maximizes the value that myCoketech creates with Coca-Cola customers and field service technicians by eliminating service calls.
• This job provides efficient technical direction/resolution for fountain dispensers, vending and coolers over the phone, field service technician support, parts order processing for customers, and general phone inquiries of a technical nature.
• Additionally, the Senior Technical Consultant exists to maximize customer uptime and reduce service costs, providing support 365 days per year, 24 hours per day.
• Remote: High-Speed Internet service is required and an isolated environment within your home that removes all distractions and provides the professional experience for our customers as expected.
• Ability to work in a virtual environment being self-driven and self-motivated by retaining two weeks of systems training, process training, and the ability to work virtually.
Requirements:
• High school diploma; GED equivalent
• At least 5+ years of experience in a customer service or technical support role
• Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements)
• Knowledge and application of dispensing equipment installation principles
• Knowledge of the Customer Communications software systems requiring “basic” to “advanced” computer skills
• Strong emphasis on candidates with experience in Freestyle platforms and National Food Service customers requiring advanced troubleshooting skills
• Bilingual associates speaking Spanish are encouraged to apply
Benefits:
• Competitive benefits package that start on day one of employment.
