• *Job Summary:**
The STR virtual assistant assists the host with all things related to short-term rental guest management, including day-to-day guest communications, managing daily cleaning and maintenance needs, completing administrative tasks, and assisting with related work.
This will primarily be through Airbnb but other channels as well, such as Hostaway, VRBO, Booking.com and more.
• *Responsibilities:**
• Communicate with and answer requests for guests professionally and promptly
• Screen new Airbnb guests, including research and asking them questions to ensure safety
• Arrange for cleaning of units, ordering of supplies, and other related guest management tasks
• Communicate with the property host for any issues
• Perform research on an as-needed basis for the property manager
• Support property manager with other tasks, including creation of new listings, managing PMS software (Hostaway), tracking expenses, payment resolutions, guest sourcing (all items that will be… trained on)
• Prepare monthly reconciliation of profit and loss for each unit
• *Skills Desired**
• Excellent communication skills
• Prior STR management experience
• Problem-solver
• Detail-oriented with a pride of work
• Well-organized person with the ability to multitask
Note that this is a demanding role with a quick response time required. Immediate opportunity for long-term growth as the business continues to grow, with the potential for ownership of many day-to-day aspects of the business.
Ideal candidate would have prior short-term rental experience, experience with Hostaway, a professional but friendly tone, a quick learner, and a detailed oriented person with a desire to grow.
Job Types: Full-time, Contract
Schedule:
• 8 hour shift
Application Question(s):
• Do you have any prior short-term rental management experience?
Education:
• High school or equivalent (Required)
Experience:
• Administrative: 2 years (Preferred)
Language:
• English (Required)
Work Location: Remote
