Employer Industry: Social Media and E-Commerce
Why consider this job opportunity…
– Salary of $27.00/hour
– Part-time position with a flexible schedule (20 hours per week)
– Opportunity to engage directly with a growing community of users
– Collaborate with marketing to create engaging content and FAQs
– Chance to represent and promote a trusted marketplace brand
– Supportive work environment with a focus on customer satisfaction
What to Expect (Job Responsibilities):
– Respond promptly and helpfully to customer comments on social media platforms
– Foster positive relationships with users by engaging in a friendly and professional manner
– Identify, troubleshoot, and resolve customer issues efficiently, escalating complex cases as needed
– Gather and report user feedback to enhance products and services
– Monitor social media channels for trends and opportunities to improve customer satisfaction
What is Required (Qualifications):
– 2-5 years of experience in social media customer service, community management, or a related role
– Strong written and verbal communication skills
– In-depth knowledge of social care best practices and social media platforms
– Ability to manage conversations and handle challenging situations with logic
– Passion for providing excellent customer service
How to Stand Out (Preferred Qualifications):
– Experience with social media management tools and CRM software
– Background in marketing or content creation
– Familiarity with community engagement strategies
– Proven track record of enhancing customer satisfaction through social media
– Ability to work collaboratively in a cross-functional team
#SocialMedia #CustomerService #ECommerce #CommunityManagement #JobOpportunity
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