Job Description
About the Role…
Teleperformance USA is seeking a motivated and detail-oriented Content Moderator to join our team in El Paso, Texas. As a Content Moderator, you will be responsible for reviewing user-generated content on our clients’ platforms to ensure it meets community guidelines.
We’re looking for a fearless individual who is inspired to deliver only the best in all that they do. If you’re passionate about social media, have a strong emotional intelligence, and are comfortable reviewing internet content, we want to hear from you.
Key Responsibilities
• Review user-generated content to determine compliance with community guidelines
• Participate in frequent refresher training to ensure accurate and quality content moderation
• Comply with performance indicators and parameters defined by the client
• Investigate and resolve complex content issues within agreed-upon turnaround times
• Comply with corporate confidentiality policies and handle customer information securely
Requirements
• Ability to work on-site in El Paso, Texas (not a remote position)
• Experience navigating internet websites, including social media and commercial websites
• Strong emotional intelligence and resilience
• Comfortability reviewing internet content that may be deemed inappropriate
• Attention to detail and logical problem-solving skills
• Ability to work various shifts and meet changing business needs
• Experienced with Windows operating systems and strong computer skills
• Ability to type 25 wpm and have a high school diploma or equivalent
• Predictable and reliable attendance
• 6 months of customer service experience preferred
Why Join Teleperformance USA?
We believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. As an equal opportunity employer, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
Join our team and become a key contributor to delivering exceptional customer experiences. Apply now to take the first step in your career journey with Teleperformance USA
