Position Purpose:
As a Software Engineering Manager, you will lead multiple software engineering teams within the Customer Order Management (COM) space. These teams develop and maintain high-volume customer order processing applications critical to business operations. In this role, you will oversee two product teams, ensuring a deep understanding of their key success factors, risks, and dependencies. You will assess team needs and provide strategic recommendations to leadership, driving effective decision-making. Extensive experience in planning and executing all phases of the feature development lifecycle?including requirements gathering, development, and pilot/production rollout?is essential. Given the interdependencies with various IT partners, strong collaboration and relationship-building skills are crucial to success. A proven track record of delivering complex, cross-team features will demonstrate your ability to navigate and coordinate effectively. The ideal candidate will excel in communication, effectively engaging with both business and IT leaders.
Key Responsibilities:
30% Delivery & Execution:
? Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
? Documents, reviews and ensures that all quality and change control standards are met
? Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
? Works with vendors and partners for the successful implementation of critical tooling and platforms
? Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
? Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment
? Evaluates new technologies for adoption across the enterprise
? Participates in and leads review board sessions to drive consistency across the enterprise
? Fills in on product teams for engineers who are out of the office
10% Support & Enablement:
? Fields questions from engineers, product teams, or support teams
? Monitors tools and participates in conversations to encourage collaboration across product teams
? Provides application support for software running in production
? Acts as a technical escalation point for the engineers on the team
50% People:
? Provides leadership, mentoring, and coaching to Software Engineers
? Attracts, retains, and develops top talent to build a world class Software Engineering Team
? Conducts annual and mid-year reviews by reviewing individual development plans and team feedback
? Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests
? Acts as a proponent of modern software development practices
? Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams
? Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
10% Learning:
? Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
? Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems
Direct Manager/Direct Reports:
? Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director.
Travel Requirements:
? Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
? Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
? Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
? Must be eighteen years of age or older.
? Must be legally permitted to work in the United States.
? Mastery of an object oriented programming language (preferably Java)
? Must be legally permitted to work in the United States
Preferred Qualifications:
? 5-7 years of relevant work experience
? Mastery of a modern scripting language (preferably Python)
? Mastery of a modern web application framework
? Mastery of writing SQL queries against a relational database
? Mastery of modern product development processes and pipelines
? Proficient in effective troubleshooting and issue resolution techniques
? Proficient in effective system monitoring and log analysis techniques
? Capable of understanding complicated systems quickly
? Experience in guiding more junior team members through Software Engineering fundamentals in a professional setting
? Experience managing and growing team members in a professional setting
? Experience balancing workloads across teams
? Experience managing vendor relationships
? Experience with translating high-level strategy to tactical execution
Minimum Education:
? The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Preferred Education:
? No additional education
Minimum Years of Work Experience:
? 5
Preferred Years of Work Experience:
? No additional years of experience
Minimum Leadership Experience:
? None
Preferred Leadership Experience:
? None
Certifications:
? None
Competencies:
? Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
? Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
? Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
? Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals
? Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
? Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
? Develops Talent: Developing people to meet both their career goals and the organization’s goals
? Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
? Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
? Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
? Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
? Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations