You must attached your resume to apply for the position, As a Bilingual Call Center Representative (SPANISH/ENGLISH), you will be responsible for answering inbound interactions from our Journeys customers related to placing, tracking, updating, and cancelling orders. As well as providing website and product knowledge and information and assisting with requests related to customer store… experiences.
How You Will Make an Impact
– Handling incoming interactions from customers concerning orders, promptly providing complete and accurate information, and updating customer account details as necessary.
– Efficiently using various computer software and applications to accomplish tasks such as navigating customer accounts, writing case notes, assisting in the ordering process, and inputting payment information.
– Personalizing all interactions while acting as an ambassador of the Journeys brand to maintain customer loyalty and retention.
– Meeting and maintaining the standard of expectations with attendance and all Key Performance Indicators (KPIs).
– Ensuring and maintaining the safety, security, and privacy of all customer information.
– Completing additional tasks as required to support business needs
