Position Title:
Specialist, People Systems (Workday) (People & culture) (Telework/Hybrid)
Status of Employment:
Permanent
Position Language Requirement:
Language Skills:
Work at CBC/Radio-Canada
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.
Unposting Date:
2024-11-29 11:59 PM
This role is a hybrid work arrangement. Work schedule to be discussed with the hiring Manager according to the guidelines defined by the department.
Your role
Reporting to the Manager, People Systems, the Specialist, People Systems will contribute to supporting the needs of the Corporation, its employees, and managers to maximize their adoption of, and engagement of our HR technology systems. The Specialist will develop and maintain this functional subject matter expertise by supporting the Senior People Systems Specialists to configure and update approved changes and enhancements in Workday.
Your specific responsibilities include:
• Support the delivery of functional system enhancements and defect fixes by collaborating with internal colleagues to update process maps and procedures, training materials, and support in the development of communications.
• Triage service requests and provide first-line functional support to People and Culture Operations to aid them in responding to employee, manager, and HR Business Partner requests and questions pertaining to Workday functionality.
• Maintain KPIs of service requests and change requests, identifying trends and proposing proactive solutions to improve organizational understanding and adoption of Workday
• Intake change requests for assigned functional workstreams, ensuring accurate and timely handling of requests, providing client service to persons who submit requests, and appropriate alignment of internal colleagues.
• Support the Sr. HRIS Specialists with processing approved organizational and data changes, as well as functional analysis, testing, and configuration of Workday as required.
• Participate in gathering business requirements and authoring, training documentation, decision logs, project close out records and sending follow up surveys.
• Research Workday Community proactively for solutions and key roadmap milestones.
What you bring to the table?
• Bachelor’s degree in Human Resources or related field.
• 2 to 3 years experience within a People & Culture or Human Resources team (preferably utilizing Workday for some or all of this experience) with dedicated Centers of Expertise and Shared Services functions.
• Experience working directly with Workday, JIRA and/or ServiceNow is an asset.
• Experience in client service or customer service is considered an asset.
• Demonstrated ability to manage a high volume of requests concurrently, staying organized and delivering to service level agreements.
• Excellent written and verbal communication skills. Must be able to explain technology concepts and issues in a manner that stakeholders understand.
• A curious, solutions focused mindset.
• Tenacious in the pursuit of continuous improvement.
• Bilingual in English and French is an asset.
Candidates may be subject to skills and knowledge testing.
Candidates may be subject to skills and knowledge testing.
We thank all applicants for their interest, but only candidates selected for an interview will be contacted.
CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the
Diversity and Inclusion section
of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to
.
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our
corporate website
. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on
conflicts of interest
. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.
Primary Location:
Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7
Number of Openings:
1
Work Schedule:
Full time
