About the position
The ITOC Sr Admin is a hands-on technical role responsible for administering and supporting systems across a multi-site environment. This position involves managing major incidents, guiding team members, and ensuring the integrity and availability of systems while providing excellent support to end users and business teams.
Responsibilities
• Manage, coordinate, and communicate all Priority 1 incidents until fully resolved.
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• Guide and coach ITOC team members in analyst and admin roles.
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• Handle all escalations and senior leader communications.
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• Perform daily system monitoring and verify the integrity and availability of all systems.
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• Review system and application logs and verify completion of scheduled jobs.
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• Administer and monitor corporate and managed services cloud-based systems.
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• Develop, maintain, and use automation scripts using Bash, PowerShell, Python, etc.
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• Assist with patch management in production environments.
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• Create and maintain configuration documentation, system and operations documentation, and knowledge base articles.
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• Act as primary point of contact for outages and escalations and assist Incident Managers in emergency scenarios.
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• Monitor ticket tracking system for newly assigned tasks.
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• Monitor and report on all networks, systems, and applications in a 24×7 operations center.
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• Handle routine operations requests such as adding new users and restarting services.
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• Implement and follow all policies and procedures for monitoring, testing product availability, and incident management.
Requirements
• Associate degree or equivalent experience.
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• 5-7 years’ experience in a related field.
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• Prior experience with major incident management programs is a plus.
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• Experience with NOC tools, network management systems, and escalation procedures.
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• Solid understanding of Windows administration and application resource utilization monitoring.
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• Solid understanding of network concepts and troubleshooting skills, including DNS, IP, and network hardware.
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• Experience with Microsoft Infrastructure – Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc.
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• Knowledge of cloud platforms and virtualization software, such as Azure, AWS, or Google Cloud.
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• Experience in managing and supporting virtualized environments in VMWare.
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• Basic understanding of load-balancers and web session state troubleshooting.
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• Ability to identify inefficiencies and provide solutions to improve systems and processes.
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• Experience supporting web application solutions including PaaS, SaaS, and IaaS.
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• Excellent verbal and written communication skills.
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• Ability to multitask and prioritize effectively.
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• Proven decision-making abilities.
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• Ability to adapt to fast-paced environments.
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• Driven, high-energy, self-starter comfortable in a dynamic, high-growth environment.
Nice-to-haves
Benefits
• Travel perks for team members
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• Opportunities for personal and professional growth
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• Empowerment to bring full self to work