Hi,
Hope you are doing well.
My name is Rohen and I represent Vision InfoTech. Let me know if you’re interested in the below position.
Role: Sr. Product Owner/ Portfolio Manager
Location: Remote (CST /EST)
Job Type: Contract
LinkedIn Profile must be with picture.
Top Must Haves:
• Salesforce Service Cloud & Salesforce Experience Cloud
• AI experience
• Product management
Responsibilities:
• Has 5 Product Owners
• Legacy Analysts
• Support Page
• Customer Hub
• Chatbot
• Agent Experience
• Focus will be on core area of Customer Support
Currently amid a Salesforce build vs buy via Client driving factor is that they need a resource to allocate responsibilities
Role:
• Looking for a Product Owner/Portfolio Manager skill set Senior level.
• Come up with uses cases, identify gaps, able to engage impact
• Someone who can collaborate, create slides, document their progress, etc.
• Someone who can think outside the box, come up with ideas, explore options
• 100% Remote would prefer… CST or EST but open to PST
About the Role:
We are on the lookout for a dynamic and experienced Senior Product Owner with a robust background in Salesforce Service Cloud and Generative AI (GenAI). In this role, you will be pivotal in driving innovative GenAI use cases and developing a strategic roadmap to enhance our service offerings. Your expertise will help bridge business needs with technical solutions, leading impactful projects from ideation to production.
Key Responsibilities:
• Strategic Vision: Collaborate with business stakeholders and fellow product owners to conceptualize and define GenAI use cases within Salesforce Service Cloud.
• Roadmap Development: Develop and maintain a comprehensive product roadmap for GenAI initiatives, ensuring alignment with business goals and customer needs.
• Use Case Leadership: Lead discussions and workshops to identify and refine powerful GenAI use cases, translating these into actionable requirements and features.
• Cross-Functional Coordination: Oversee the integration of Customer Self Service, Assisted Service, and Engineering functions to deliver cohesive and effective solutions.
• Execution Oversight: Manage the end-to-end process from ideation through development to ensure successful implementation and notable production usage of GenAI solutions.
• Stakeholder Engagement: Facilitate strong communication and collaboration between business units, engineering teams, and other stakeholders to drive project success.
Required Skills and Experience:
• Salesforce Service Cloud Expertise: Proven experience with Salesforce Service Cloud, including its functionalities and best practices.
• GenAI Knowledge: Strong understanding of Generative AI technologies and their application in enhancing customer service solutions.
• Product Ownership: Demonstrated experience in product ownership, including defining product vision, managing roadmaps, and leading cross-functional teams.
• Communication Skills: Exceptional ability to engage in high-impact conversations with stakeholders, translating complex technical concepts into actionable business strategies.
• Technical Background: Solid understanding of engineering processes and technology integration, particularly in the context of Salesforce and AI.
Rohen Singh
Talent Acquisition Specialist
VISION INFOTECH INC
Phone: .
Email:
368 Main Street, st#3, Melrose MA 02176
E-Verified Company
