Role: System Administration
Location: Indianapolis, IN – Remote…
The Essential Functions Of This Role Are As Follows
• Responsible for activities related to systems administration.
• Assisting in aiding other staff/vendors on various projects, directing their activities, and may assist in evaluating their work.
• Ensuring long-term requirements of systems operations and administration, which may include the overall systems planning.
• Responsible for maintaining, administering, and configuring specialized applications and their components.
• Assisting in implementing enhancements that will improve the reliability and performance of the system(s).
• Responsible for testing and documenting application upgrades/updates/patches and new releases which may include some program design.
• May be responsible for quality assurance reviewing of applications.
• Evaluating new and existing software products.
• Conferring with department management to assist in planning, organizing, and controlling the activities of assigned area(s).
• May assist with project management in assigned area(s).
• May provide administrative support to multiple projects or project phases.
• Assisting in defining system software and hardware requirements.
• Mentoring and providing guidance to new and lower-level staff.
• Monitoring, troubleshooting, and reproducing issues found on incoming ‘help tickets’ for applications.
• Assisting in direction of incoming Help Desk requests to determine how best to aid agencies.
• Acting on incoming Help Desk requests for service to prioritize resources.
• Assisting in the creation of training materials for maintenance/support of specialized solutions.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned to meet the department needs.
Required Skills
• Proficiency in system administration principles (Monitoring, Network, Storage, Scripting)
• Proficiency in Windows operating systems
• Experience with Cloud Platforms i.e. – AzureAWS
• Understanding of .NET frameworks
• PowerShell scripting experience
• Solid problem-solving, planning and organizational skills
• Strong customer service skills
• Ability to work in fast-paced environments and with minimal supervision
• Strong written, verbal, and video communication skills
• Experience with Windows Group Policy Objects
• Experience with Windows Active Directory
• Proficiency in monitoring applications
• Proficiency in troubleshooting applications
• Some C#.NET Coding experience
• SQL Query language experience
• Exp with Agile methodology
• SOP and Documentation experience
