Job Title: Support Agent (100% Remote)
Employment Type: 6-Month Contract…
Location: Remote
Number of Positions: 1
Compensation: $20.00/hr w2
Overview:
We are seeking a Support Agent to provide customer service for a software division that offers integrated accounting, project management, and operations modules for contractors in the U.S. and internationally. This is an entry-level position, ideal for someone with strong communication and customer service skills.
Top Responsibilities:
• Answer high-volume incoming support calls, chats, emails, and online cases, routing them to appropriate team members.
• Assist customers with setting up and troubleshooting access to the Customer Portal.
• Maintain and update customer data in the CRM system, including contact information and software versions.
• Support customers, sales, and professional services in expediting cases and scheduling software deployment.
• Manage bounced emails and ensure customer contact information is accurate.
Required Skills:
• High school diploma or GED.
• Strong customer service orientation with excellent verbal and written communication skills.
• Ability to handle a high volume of support requests via phone, chat, and email.
• Experience with MS Office applications and data entry.
• Demonstrated dependability and ability to thrive in a fast-paced environment.
Preferred Qualifications:
• Some college coursework in business, accounting, or computer technology.
• Customer service experience.
• Advanced skills in Microsoft Excel and Word.
For immediate consideration please send your resume to Alexis May: [email protected]
