Job Description:
We are seeking a dedicated and detail-oriented Support Chat Representative to join our dynamic customer service team. In this role, you will be the first line of support for our customers, helping them navigate their inquiries, resolve issues, and enhance their experience with our products and services. You will engage with customers through our chat platform, providing timely and accurate responses to their questions, while maintaining the highest standards of customer satisfaction. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to work effectively in a fast-paced environment. As this position requires you to handle multiple conversations and maintain professionalism at all times, the ability to prioritize tasks and work efficiently under pressure is essential. You will be instrumental in building relationships with our customers by providing them with timely solutions and guidance. Additionally, your role will involve collaborating with different departments to ensure that any complex issues are resolved in a timely manner, thereby contributing to the overall success of our customer support operations. If you are looking for a rewarding opportunity to make a difference and grow your career in customer service, we would love to hear from you.
Responsibilities
• Engage with customers via chat to address inquiries and provide support.
• Resolve customer issues promptly and accurately to ensure satisfaction.
• Document customer interactions in our support database for future reference.
• Work collaboratively with team members and other departments to resolve complex issues.
• Provide product and service information to customers to enhance their understanding and usage.
• Follow up with customers to ensure their issues have been adequately resolved.
• Maintain a professional and positive demeanor in all customer interactions.
Experience and Skills:
Requirements
• High school diploma or equivalent; some college coursework preferred.
• Proven experience in a customer service or support role, preferably in a chat environment.
• Excellent written communication skills with a strong attention to detail.
• Ability to handle multiple conversations simultaneously while maintaining quality support.
• Strong problem-solving skills and a proactive approach to customer care.
• Familiarity with customer support software and CRM systems is a plus.
• Availability to work flexible schedules, including evenings and weekends if necessary.
Wages – $25.90 – $29.10 Hourly
From: MAC Property Investments
