Join Apple as a Support College Advisor, providing exceptional customer service and technical support.
Your Role:
Key responsibilities include:
? Engaging with customers to provide world-class service and technical support.
? Troubleshooting and resolving issues for products like iPhones, iPads, and MacBooks.
? Using technical expertise and creativity to meet customer needs.
? Following documented troubleshooting flows.
? Acting as the friendly voice of Apple and the first point of contact for customers.
About You:
The ideal candidate will have:
? Enrollment in a U.S. university through December 2027 or later, pursuing a bachelor’s degree or higher.
? A quiet home workspace with ergonomic furniture and a hard-wired internet connection.
? Availability for five weeks of full-time paid training and 20 weekly hours post-training.
? A minimum typing speed of 40 WPM.
? A GPA of 2.7 or higher.
? Preferred majors in Business, Communications, Computer Science, Engineering, or related fields.
? Passion for customer service and issue resolution.
? Ability to self-manage in a fast-paced environment and navigate difficult conversations.
Compensation & Benefits:
This position offers competitive pay, great benefits, eligibility for the company stock plan, time off, an employee discount, and resources for career development.
Training & Development:
Apple provides comprehensive training to ensure you become the best in your role, with dedicated resources for ongoing growth and career development.
Career Progression:
Opportunities for career advancement are available, with a focus on exploring potential and fostering a culture of inclusion and diversity.
How to Apply:
Successful candidates will complete a pre-employment assessment, background check, and initial training.
This job may close before the stated closing date, you are encouraged to apply as soon as possible
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