Role and Responsibilities:
• **This position will require 4-5 weeks of in-office training. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
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Our Support Coordinators are expected to provide excellent customer service by taking and making calls from our clients and providing them with the most up to date solutions.
• Manage inbound customer and partner calls and chats
• Make outbound customer and partner calls and chats as needed
• Oversee day to day communication via phone and chat system
• Consistent email interactions with our partners
• Strong relationship with Field Leadership Team
• On-Time delivery of communication
• Strong understanding of process execution
• Strong attention to detail
• Fast typing skills
• Ability to multi-task in an ever-changing atmosphere
• Training of peers and occasional stretch assignments
• Data Entry and Invoicing
• Note orders accordingly based on customer/client communication
Qualifications and Education Requirements
• Experience in customer/vendor communication
• Experience in a high pace call center atmosphere (preferred)
• Experience using CRM software
• Experience using chat systems
• Customer service experience
Preferred Skills
• Attention to detail
• Problem Solving capabilities
• Good phone etiquette
• Ability to remain calm under pressure
• Ability Manage multiple calls simultaneously
• Ability to deescalate customer situations
• ‘Benefit Conditions:
• 90- day waiting period applies
• Full medical, dental and vision available
• Options for life insurance, short-term disability, and 401(k)
• Remote interview process
• Virtual meetings
Work Location:
• Home, with in-office training upon hire
• will require 4-5 weeks of in-office training at our Downtown Fort Worth office. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
Work Remotely
• Yes, but the position will require 4-5 weeks of in-office training at our Downtown Fort Worth office. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
• Must have high-speed internet access, wifi with ethernet port.
• We will provide PC with 2 monitors and a multi-line office phone.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home
Shift:
• 8 hour shift
Application Question(s):
• Do you live in the DFW area? This is a requirement.
• Are you able to commute to our downtown Fort Worth office for 4-5 weeks of in-person training prior to working remote? This is a requirement.
• This position pays $17.00 per hour. Please only apply if you are ok with that.
Education:
• High school or equivalent (Preferred)
Experience:
• Customer service: 2 years (Required)
License/Certification:
• Driver’s License (Required)
Location:
• Dallas-Fort Worth, TX (Required)
Work Location: Remote
