• *Job Title:** Support Specialist – Work from Home
• *Company:** Aramark
• *Location:** New York City, New York, US…
• *Job Type:** Part-Time
• *Seniority Level:** Associate Level
• *Years of Experience Required:** 3
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### Job Description:
Aramark is seeking a motivated and energetic Support Specialist to join our dynamic team. This part-time, work-from-home position offers an exciting opportunity to contribute to strategic initiatives while providing exceptional support to our clients and stakeholders. As a Support Specialist, you will play a crucial role in leveraging data to inform decisions and enhance overall business performance.
• *Key Responsibilities:**
– **Client Support:** Deliver high-quality assistance to clients and internal teams by responding promptly and effectively to inquiries via phone, email, and chat.
– **Data Analysis:** Analyze data trends and metrics to identify patterns, inform decisions, and drive strategic initiatives. Develop reports and dashboards to share insights with management stakeholders.
– **Strategic Planning:** Participate in the development of strategic plans and initiatives aimed at improving service delivery and overall operational efficiency.
– **Documentation:** Maintain accurate records of client interactions and service requests, ensuring proper documentation and follow-up procedures are followed.
– **Collaboration:** Work closely with cross-functional teams to provide support on ongoing projects and initiatives. Assist in developing and implementing best practices for client engagement.
– **Problem Solving:** Identify potential issues or challenges proactively and collaborate with teams to develop innovative solutions that meet client needs.
– **Feedback Implementation:** Gather and analyze client feedback to contribute to the continuous improvement of services and processes.
– **Training Support:** Assist in training new team members on processes, tools, and best practices for client support.
– **Time Management:** Effectively manage time and prioritize tasks to meet deadlines and deliverables set by management.
### Requirements:
– **Education:** BachelorÂ’s degree in Business Administration, Communication, or a related field preferred, but not required.
– **Experience:** Minimum of 3 years in a support or customer service role, preferably within a remote working environment.
– **Technical Skills:** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with customer relationship management (CRM) software and data analysis tools.
– **Soft Skills:**
– **Strategic Planning:** Ability to contribute to the development of strategic plans and initiatives based on data-driven decision-making.
– **Analytical Skills:** Strong analytical and problem-solving abilities, with a keen attention to detail.
– **Personality Traits:**
– **Motivated:** Proactive approach to tasks and responsibilities, with a drive to achieve results.
– **Energetic:** Enthusiastic about engaging with clients and delivering exceptional support experiences.
– **Communication Skills:** Excellent verbal and written communication skills, with the ability to communicate effectively with clients and team members.
– **Organization Skills:** Strong organizational skills with the ability to manage multiple tasks simultaneously in a remote work environment.
### Benefits:
– Dental insurance
– Paid overtime
– Paid sick leave
### Working Environment:
In this role, you will leverage data to inform key decisions and drive strategic initiatives within the company. The ability to thrive in a remote working environment while maintaining a high level of productivity and collaboration with team members is essential.
### Application Deadline:
To join our team and make an impact at Aramark, please submit your application by **September 20, 2024**.
### Equal Opportunity Statement:
Aramark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, or any other basis protected by applicable law.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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