Description:
? Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about e-commerce products.
? Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa.
? Resolve customer complaints efficiently and professionally.
? Maintain accurate records of customer interactions, transactions, and feedback.
? Provide valuable feedback on the effectiveness and efficiency of the customer service process.
Requirements:
? Passion for exceptional customer support by going above customer expectations and delighting them.
? Advanced written English proficiency for effective communication.
? Adaptability to work flexible hours.
? Professionalism and composure with stressed or upset customers.
? Strong interpersonal skills and a passion for helping others.
? Minimum of 1-year work experience, preferably in IT.
? Bonus skills: Proficiency in HTML and CSS is a plus.
? Experience in customer-centric roles is advantageous.
? Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.
Benefits:
? Opportunity to work remotely from the comfort of your own space.
? Provision of necessary equipment for remote work.
? Daily self-learning time, with the company covering a percentage of course tuition fees as needed.
? Exposure to licensed and cutting-edge technology tools such as Intercom, ChatGPT, Notion, Jira, Canny and Google Workspace.
? Opportunities for professional growth as we continue to expand.
? Gain valuable insight into the software development process.
? Supplemental health insurance coverage.