End User Services Analyst
Job Location: 4 Irving Place, Manhattan, NY 10003
Work Model: Onsite with Travel Requirements
Travel Requirements: This is a 100% onsite role, and the resource might have to travel once a week to different locations within NYC with expenses paid
Experience: 1 to 5 years
Required Skills:
• Field Services
• Great communication skills to work with customers
• Ability to diagnose problems with equipment and great mechanical aptitude
• Professional attitude
Other Requirements:
• Valid Driver’s License
• Should be able to report onsite daily – No remote/hybrid work permitted.
Responsibilities:
• Perform customer support tasks.
• Perform all on-site activities related installation, repairs, management, and maintenance.
• Track and document the progress of requests.
• Perform troubleshooting.
• Identify all issues.
• Suggest and implement solutions.
• Operate vehicle in a safe manner.
Qualifications:
• Strong background in field services.
• Experience with software and tools.
• Proficiency in data visualization techniques.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration abilities.
• Keen attention to detail and accuracy.
Years of Experience: 1-5 Years of Experience