**Job Title: Ticketing and Sales Agent**
**Location: Remote**
**Job Type: Part-time (Under 4 hours per day)**
**Salary: Hourly (Competitive rates apply)**
**Company: Disney**
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**Job Summary:**
Join the magical world of Disney as a Ticketing and Sales Agent. This part-time, remote position offers a flexible schedule under 4 hours daily, with a competitive hourly wage. As a vital member of our team, you will enhance magical experiences for guests worldwide. Disney values its employees and offers an attractive benefits package that includes health and dental coverage, paid training, and paid vacations.
**Benefits:**
– Competitive hourly pay
– Health insurance
– Dental insurance
– Paid training
– Paid vacations
– Flexible working hours
– Remote work opportunities
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**Description:**
As a Disney Ticketing and Sales Agent, you will be at the heart of our magical operations, ensuring guests from around the globe can purchase tickets effortlessly and receive outstanding service. You will handle inquiries about park details, ticket prices, packages, and special offers, providing a seamless and enchanting experience for every customer.
This role requires excellent communication skills, a passion for delivering exceptional customer service, and a deep appreciation for the Disney brand. You will use various sales techniques to promote products and services, manage bookings, and process payments securely. Additionally, you must stay informed about all new Disney offerings and promotions to effectively communicate and upsell these to potential guests.
In this position, you will work closely with a supportive team but also have the autonomy to make decisions that ensure customer satisfaction. Regular training sessions will be provided to keep you updated on the latest Disney products and technological tools.
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**Responsibilities:**
1. Manage large amounts of inbound and outbound calls and emails with efficiency and courtesy.
2. Understand and promote the details of Disney products, services, and promotions.
3. Process ticket bookings, modifications, and cancellations.
4. Handle customer inquiries and provide tailored recommendations.
5. Upsell additional services and promotions to enhance guest experiences.
6. Maintain a high level of product knowledge by participating in training sessions.
7. Ensure all transactions comply with company policies and confidentiality standards.
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**Requirements:**
1. High school diploma or equivalent.
2. Proven experience in a customer service or sales role.
3. Strong communication and interpersonal skills.
4. Ability to work remotely with a reliable internet connection.
5. Competency in handling computer and cloud-based software.
6. Flexibility to work varied hours/days, including some weekends and holidays.
7. Ability to multitask, prioritize, and manage time effectively.
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**Educational Qualifications:**
– Minimum of a high school diploma or equivalent; further education or certification in sales, communication, or related fields is a plus.
**Experience:**
– Previous experience in ticketing, sales, or customer service is highly desirable, especially within the entertainment, travel, or hospitality industries.
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**Company Overview:**
Disney is a global leader in family entertainment and media enterprise, with a rich history of storytelling and an expansive portfolio of brands and properties. We are committed to producing unparalleled entertainment experiences based on our rich legacy of quality creative content and exceptional storytelling. At Disney, we cherish our employees as much as our guests, and we are dedicated to creating a supportive, inclusive, and innovative work environment.
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**Apply Today:**
If you are passionate about providing magical experiences and want to be part of our enchanting team, please submit your resume and cover letter through our careers portal. Join us in creating unforgettable memories for guests around the world as a Disney Ticketing and Sales Agent.
