Description:
• We’re looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger.
• To support PerfectServe’s continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. We have work schedules for everyone across all hours of the day and night.
• Specifically, specialists will be responsible for supporting and delighting PerfectServeÂ’s end users – physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.
Requirements:
• While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required
• Willingness and excitement to work evenings or overnights and/or weekends
• Strong technical aptitude
• Excellent written and verbal communication skills
• Excellent analytical and troubleshooting skills
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• High customer empathy and exceptional customer service skills
• Access to high-speed internet
• Able to start on January 6, 2025.
• Our Support Specialists go through initial onboarding and training together, which will align with a Monday – Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment – which will either be an evening or overnight shift that includes at least 1 weekend day
• Our team is currently only looking for candidates that are located within the U.S.
Benefits:
• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K – with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities
