Job title: Director Travel Operations
Company: United Airlines…
Job description: Theres never been a more exciting time to join United Airlines. Were on a path towards becoming the best airline in the history of aviation. Our shared purpose Connecting People, Uniting the World is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And were growing in the years ahead, well hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United’s Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities:
The Director Travel Operations provides leadership, strategic vision and technology execution for DevOps within the Customer Technology Platforms portfolio and enterprise Complex Event Processing to create innovative customer experiences and provide the operation real-time contextual customer information and events. This role will be responsible for the development lifecycle of applications/systems as well as the day-to-day operations and engineering of Customer Technology Platforms infrastructure both in cloud and on premise. This includes Project Management/Scrum Leadership, Solution Architecture, Development, Test Activities, Database Development, DevOps, Cloud Platform Ops and Release Management. The leader in this role will be responsible for ensuring that development activities in this area are coordinated with the enterprise service teams, Digital Product teams, and relevant governance and security requirement teams.
This is a hybrid role within person time focused at our Chicago and Houston offices. Ability to travel 10% to 20% is required.
Owns planning, execution, and resourcing
Builds strategy and roadmaps in conjunction with customer feedback and business partner objectives to meet Uniteds customer goals.
Communicates strategy, goals, and measurable components to drive success and accountability across the organization.
Partners and collaborates across business units. Partners with key business and technology customers in the delivery of critical technology initiatives to meet our business goals.
Proactively identifies and mitigates risks to the corporation from reliability, security & regulatory risks that impact the customer platforms.
Accountable and responsible for all production maintenance and repair applications including 7×24 support and that systems are stable, reliable, and available for customers.
Develops empowers and leads a hard-working team of engineers, technical guides and leaders.
Responsible for advancing, assisting and follow-through on resolution of issues related to delivery of technology solutions
Delivery/Support:
Accountable for gaining and maintaining alignment of delivery success criteria with business partners
Accountable for effective project management and delivery of work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals
Accountable for identifying needs, securing commitments, and supervising progress of work from internal and external service provider teams
Provide cost estimates and case updates
Accountable for ensuring technology solutions align with architectural standards
Responsible for communication of progress to senior IT and Business leadership
Responsible for organizing and maintaining performance of any application issues in accordance with agreed SLA
Ensures projects/programs are completed within the committed time and budget and are integrated with other software applications
This director is accountable for improving the productivity of the applications staff and the maintainability of software systems, stays ahead of new technologies, incorporates those technologies when appropriate and motivates others to apply them
IT Process Mgmt. and Administrative:
Accountable for administrative management of 20-50 IT professionals, either as direct reports or sourced HR administration, Salary administration, Time Reporting, etc.
Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs
Budget and cost management for the projects/programs
Ensure the development process subject areas (solution delivery, project management, work requests, QA, etc.) and standards are established, reliably led and performed
Provide information and periodic updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review
Ability to lead up to 10 or more applications
Experience leading 15 or more direct reports
Ability to handle up to 10-15 M in budget
Ability to direct multiple Business Partners
Organizational Effectiveness / People:
Provide leadership by establishing department and individuals goals
Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and abilities requirements and cost objectives
Responsible for assessing and recommending improvements to the organization structure, roles and responsibilities
Responsible for department and individual performance assessments and improvement plans
Responsible for coaching, counseling, assisting employees to develop individual career development and training plans
The Director IT Application Development has decision making responsibility within the field and advances any issues which cannot be resolved to the Managing Director Application Development
This director is tasked with understanding all the operating policies and procedures of the enterprise
The Director directs multiple teams of developers involved in the analysis, design and development of complex and large-scale applications which may include both projects and programs
Directly contacts the client and support team members across the IT organization
Qualifications
Whats needed to succeed (Minimum Qualifications):
Bachelors degree in Computer Science, Engineering or Business Administration. Masters degree a plus
10-15 years of management experience in an IT or leadership related role
Strong project organizations skill, including prioritization, planning and organization
Strong oral and written communication skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is a crucial function of the position
What will help you propel from the pack (Preferred Qualifications):
Understanding of the airline retail and commercial strategies and emerging technology highly preferred
Domain authority of multiple business areas to guide a team of technical consultants and build multi-functional viewpoints on a subject matter.
Experience with Amazon Web Services cloud based applications and services
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.
Expected salary:
Location: USA
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