Are you passionate about helping customers and providing exceptional service? UPS is seeking dedicated and customer-focused individuals to join our team in remote customer service roles. As a remote UPS Customer Service Representative, you will be the first point of contact for our valued customers, providing them with the support and assistance they need.
Key Responsibilities:
• Answer inbound customer inquiries regarding tracking, shipping, delivery issues, and more.
• Resolve customer complaints with professionalism and empathy.
• Assist customers in navigating UPS tools and platforms to manage their shipments.
• Provide information on UPS services, pricing, and delivery options.
• Collaborate with other team members and departments to address customer needs.
Requirements:
• High school diploma or equivalent (Bachelor’s degree preferred).
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• Proficiency in using computers, customer service software, and Microsoft Office.
• Previous customer service experience is preferred, but not required.
Why Work at UPS?
• Competitive salary and benefits package.
• Flexible remote work opportunities.
• Paid training and professional development.
• Collaborative and supportive team culture.
• Opportunity to grow within a global leader in logistics.
How to Apply:
If you’re ready to be a part of the UPS team and offer exceptional service to our customers, apply today! Click the “Apply Now” button to submit your application.