UPS is seeking dedicated and customer-oriented individuals for remote customer support roles. As a UPS Customer Support Representative, you will provide top-tier service to UPS customers, assisting with inquiries, tracking shipments, resolving issues, and ensuring that customers have a positive experience. This role offers flexibility and the opportunity to work from home while contributing to UPSÂ’s commitment to service excellence.
Key Responsibilities:
• Respond to customer inquiries via phone, chat, or email
• Track packages, resolve issues, and provide real-time updates
• Offer troubleshooting assistance for shipment and tracking-related problems
• Process customer requests for changes or cancellations
• Maintain accurate records of customer interactions in the system
• Collaborate with other UPS teams to ensure efficient service delivery
Qualifications:
• High school diploma or equivalent (some college preferred)
• 1-2 years of customer service experience, preferably in a remote setting
• Strong communication skills, both written and verbal
• Excellent problem-solving abilities
• Ability to work independently and manage multiple tasks simultaneously
• Proficient in using computer systems and software applications
• Previous experience with UPS or shipping-related services is a plus
Preferred Skills:
• Bilingual (English/Spanish) is a plus
• Experience in remote work environments
• Knowledge of UPS systems and tracking processes
Work Environment:
• Remote position, with flexible work hours
• Competitive pay and benefits package
• Training provided to ensure you have the tools and knowledge to succeed
Why UPS? UPS offers a dynamic and supportive work environment, competitive pay, and opportunities for career growth. We pride ourselves on offering a diverse and inclusive workplace where employees can thrive. As a remote team member, youÂ’ll enjoy the flexibility to work from home while making a meaningful impact on our global customer base.
How to Apply: Interested candidates can apply through the UPS Careers portal. Submit your resume and a brief cover letter outlining your experience and why you’re a great fit for the role.
Join UPS, and be part of a team thatÂ’s committed to delivering exceptional customer experiences worldwide!