Job Summary
Job Type: Full-time/Part-time…
Salary: $15-$20 per hour
Working Hours: Flexible (Part-time under 4 hours per day)
Company: UPS
Location: Remote
UPS is seeking dedicated and customer-oriented individuals to join our team as Customer Service Representatives. This is an excellent work-from-home opportunity offering flexible schedules, competitive pay, and a range of benefits including health, dental, paid training, and paid vacations.
Job Description
As a Customer Service Representative at UPS, you will be the primary point of contact for our valued customers. Your role involves handling inquiries, resolving issues, and providing exceptional support through various communication channels such as phone, email, and chat. This position is ideal for individuals who thrive in a customer-focused environment and are looking for the flexibility of a remote job.
Responsibilities
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Resolve customer issues, complaints, and concerns efficiently while maintaining a positive attitude.
3. Provide accurate information about UPS services, policies, and procedures.
4. Process orders, track shipments, and handle any changes or cancellations.
5. Document and update customer records based on interactions.
6. Collaborate with other team members and departments to ensure customer satisfaction.
7. Participate in ongoing training sessions to stay updated on new products, services, and policies.
Requirements
1. High school diploma or equivalent.
2. Proven experience in customer service or related roles.
3. Excellent communication skills, both written and verbal.
4. Strong problem-solving abilities and attention to detail.
5. Ability to work independently and manage time effectively.
6. Proficient in basic computer applications and comfortable with technology.
7. Reliable internet connection and a quiet workspace at home.
Benefits
Competitive salary starting at $15-$20 per hour.
Health and Dental insurance.
Paid training to help you succeed in your role.
Paid vacations and holidays to ensure work-life balance.
Flexible scheduling to accommodate your lifestyle.
Opportunities for career advancement within UPS.
Educational Qualifications
High school diploma or GED required.
Additional coursework in customer service or related fields is a plus.
Experience
A minimum of 1 year of experience in a customer service role is preferred.
Experience working in a remote setting is an advantage.
Company Overview
UPS (United Parcel Service) is a global leader in logistics, offering a wide range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. With a commitment to sustainability and innovation, UPS is dedicated to improving lives and communities worldwide. Join our team and be a part of a company that values integrity, teamwork, and exceptional customer service.
If you are passionate about helping others and looking for a flexible, remote work opportunity with a reputable company, apply now to join the UPS family. We look forward to hearing from you!
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