Job Title: Virtual Chat Assistant
Location: Remote Job Type: [Full-time/Part-time/Contract]Job Summary:
We are looking for a tech-savvy, customer-focused Virtual Chat Assistant to join our team. The ideal candidate will be responsible for providing exceptional customer service through online chat platforms, addressing customer inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner.
Key Responsibilities:
• Respond to Customer Inquiries: Provide accurate, timely responses to customer questions via online chat.
• Issue Resolution: Identify and resolve customer complaints by providing appropriate solutions and alternatives; follow up to ensure resolution.
• Customer Engagement: Engage with customers to understand their needs and provide information about products and services.
• Data Entry: Maintain detailed and accurate records of customer interactions and transactions.
• Product Knowledge: Stay updated on product information, company… policies, and procedures to offer accurate guidance to customers.
• Feedback Collection: Gather customer feedback and report it to the relevant departments for continuous improvement.
• Collaboration: Work closely with other team members to ensure a seamless customer service experience.
• Achieve Targets: Meet personal and team performance metrics, including response time, resolution time, and customer satisfaction
