Answering the phone and scheduling service requests
Directing all incoming calls…
Dispatching technician asneeded
Office support when required
Scanningfiling etc as needed
Requirements :
Strong computer skills including Microsoft Office product ex.Word
Excel Outlook etc.
Ability to workaccurately in a fast paced environment
Greatmultitasker
Strong communication skills
Punctual and dependable
Join our team as a Remote Customer Service Representative at Verizon, one of the leading telecommunications companies in the world. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our customers. Whether assisting with billing inquiries, troubleshooting technical issues, or guiding customers through product features, you’ll be the friendly voice that represents Verizon.
Additional Information: This is a remote position, offering flexibility and convenience. You’ll have the opportunity to work from the comfort of your own home while… still being part of a dynamic team environment. Full training will be provided to ensure you have the knowledge and skills needed to excel in your role.
Required Qualifications:
? Excellent communication skills, both verbal and written
? Ability to multitask and prioritize in a fast-paced environment
? Strong problem-solving skills
? Basic computer proficiency
? High school diploma or equivalent
Preferred Qualifications:
? Previous customer service experience
? Familiarity with telecommunications products and services
? Experience using customer relationship management (CRM) software
? Associate’s or Bachelor’s degree
Benefits Information:
? Competitive hourly wage
? Comprehensive training program
? Opportunities for career advancement
? Health, dental, and vision insurance options
? 401(k) retirement savings plan
? Paid time off and holiday pay
