Virtual BDC Agent – SALES ( Fully Remote)
Position Overview:
The role of a Virtual BDC Agent, (Customer Engagement Specialist), is a vital member of the Virtual BDC department. Assigned team members are responsible for managing daily operations including inbound and outbound calls, text messages and emails.
Qualifications:
Prospective candidates must demonstrate prior experience in the following:
• Call Center Experience is REQUIRED
• Prior professional exposure to customer service, sales positions
• Articulate. strong communication skills
• Results driven, high-performance standards
• Ability to work remotely, understand technology requirements
• Required Schedule Availability ( All in Central Timezone)
• Must be available 9am – 6pm, 10am-7pm &/or 11am-8pm
Responsibilities & Tasks:
The following is a breakdown of tasks expected to be completed during oneÂ’s time in this position.
• Consistent oversight of all assigned leads
• Schedule 10+ quality appointments per day
• Accurate data reporting, performacec tracking
• Professional presentation to assigned partners
• Mastery of all Owner Connect scripts, word tracks & process
Compensation:
Potential candidates are eligible for the following compensation opportunities:
• Hourly pay rate, overtime opportunities
• Bonus program based on assignment
• Paid time off & holiday time
• Healthcare program
Owner Connect
A Division of Twelve21 LLC
Job Type: Full-time
Pay: $20.00 – $25.00 per hour
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
Schedule:
• 8 hour shift
• Monday to Friday
• Weekends as needed
Application Question(s):
• Please list your knowledge level from 0-5 (0 being none and 5 being expert) for each of the following programs:
• CDK
• VIN Solutions
• E Leads
• Dealer Socket
• Reynolds & Reynolds
• Xtime
Experience:
• Automotive BDC: 1 year (Required)
Work Location: Remote
