Virtual Customer Service Representative – Work From Home
Job Summary
Job Type: Full-time
Salary: Competitive hourly rate
Company: Amazon
Location: Remote
Benefits: Health insurance, 401(k), paid time off, employee discounts, and career advancement opportunities
Job Description
Amazon is seeking enthusiastic, detail-oriented Virtual Customer Service Representatives to interact with our diverse customer base. If you’re a problem solver with excellent communication skills and a desire to work from home, this could be the perfect opportunity for you.
Responsibilities
- Provide accurate, valid, and complete information to customers by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Maintain customer accounts by updating account information
- Manage large amounts of incoming calls, emails, and chats
- Meet personal/customer service team targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
Requirements
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with
