Job Summary
Job Type: Full-time…
Salary: $15 $20 per hour
Working Hours: 9 AM 5 PM (Flexible schedule)
Company: Amazon
Location: California
Benefits: Health Insurance, Dental Insurance, Paid Training, Paid Vacations, 401(k) Plan
Job Description
Amazon is looking for a dedicated Virtual Customer Support Representative to work from home. As a key member of our customer service team, you will handle customer inquiries and complaints via phone, email, or chat. You will be responsible for providing exceptional customer service and ensuring customer satisfaction.
Requirements
High School Diploma or equivalent (required)
Minimum of 1 year of customer service experience (preferred)
Strong communication and problem-solving skills
Ability to work independently in a remote environment
Proficient in basic computer applications (Microsoft Office, CRM tools, etc.)
Responsibilities
Answer incoming customer inquiries via phone, email, or chat
Resolve customer complaints and provide appropriate solutions and alternatives
Maintain accurate customer records and document interactions
Follow communication procedures, guidelines, and policies
Provide feedback to improve customer service processes
Benefits
Competitive hourly wage with potential for bonuses
Comprehensive health and dental insurance
Paid training and continuous professional development
Generous paid time off and vacations
401(k) retirement plan with company match
Educational Qualifications
High School Diploma or equivalent (required)
Additional certifications in customer service (preferred)
Experience
Minimum of 1 year of customer service experience (preferred)
Experience working in a virtual or remote environment (a plus)
Company Overview
Amazon is a global leader in e-commerce and technology, dedicated to delivering a seamless shopping experience for millions of customers worldwide. Our customer service team plays a crucial role in achieving our mission of being Earths most customer-centric company. Join us and be part of a dynamic and innovative team that thrives on making a positive impact.
If interested, please apply directly with your resume and cover letter. We look forward to welcoming you to our team!
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