At Amazon, our mission is to be the most customer-centric company on Earth. Our award-winning Technical Support team plays a vital role in achieving this vision. Were driven by the desire to deliver the best possible experience for our customers, and that means doing things differently. Here, you wont be reading from a script. Instead, youll receive the training needed to think critically… problem-solve, and guide customers to the best possible solutionsall while adding your unique personality to every conversation.
Do you have a passion for technology and an inquisitive mind? Are you enthusiastic about solving problems, researching solutions, and sharing your knowledge with others? If so, the Technical Support Associate role could be the perfect fit for you.
What Youll Do as a Technical Support Associate
As a Technical Support Associate, your primary mission is to investigate and resolve issues related to Amazon’s digital services and devices, including Kindle, Echo, and Fire TV. You’ll be the first point of contact for customers, assisting them through phone, chat, or email. Using various tools, you’ll troubleshoot problems in real-time, identify solutions, and communicate effectively to resolve customer issues. In some cases, you may also need to escalate cases for further review.
Work Schedule
This role requires flexibility in your schedule, as youll need to work variable hours to meet customer demand. Shifts can include early mornings, late nights, weekends, and holidays, with a minimum of 40 hours per week. Our operating hours are from 6 am to 11 pm, Sunday to Monday, and your exact schedule will be shared closer to your start date.
Qualifications
To be eligible for this role, you must meet the following requirements:
Minimum age: 18 years old
Legal eligibility: Must have the right to work in India
Language skills: Strong communication skills in English, both written and spoken
Technical proficiency: Proficient computer skills
Shift flexibility: Available to work a variety of shifts, including weekends and holidays
Work environment: A quiet, distraction-free space with a desk and chair
Internet connection: A minimum 20 Mbps hard-wired Ethernet connection (Wi-Fi not acceptable)
Key Strengths Youll Bring
Inquisitive and solution-oriented mindset
Logical, analytical thinking
Friendly and customer-focused demeanor
Adaptability to change and ability to learn quickly
Comfortable multi-tasking in a high-energy environment
Benefits
One of the great advantages of joining Amazons Technical Support team is that no prior customer service experience is required. Youll receive expert training and a comprehensive equipment package that includes two Amazon devices to familiarize yourself with the products you’ll be supporting. Additional benefits include:
Medical insurance
Pension plan
Internet allowance
Lifestyle perks and retail discounts through our Amazon Extras program
Continuous learning and development opportunities
Ready to Apply?
If this role sounds like the perfect match for you, click the link below to start your application! The entire process, including assessments, will take approximately 34 hours, and we recommend completing it in one sitting. You can save your progress between stages, but a continuous session will provide the best experience. Well be in touch regarding next steps if your application is successful
