• *Job Title:** Web Chat Assistant – Work from Home
• *Company:** Univar
• *Location:** San Francisco, California, US…
• *Job Type:** Part-Time
• *Seniority:** Entry Level
• *Years of Experience:** 1
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• *Job Description:**
Univar is seeking a motivated and enthusiastic **Web Chat Assistant** to join our team in a part-time capacity. In this role, you will provide exceptional support to our customers through online chat, assisting them with inquiries, concerns, and product information. As a remote position, this opportunity offers flexibility, allowing you to work from the comfort of your home while contributing to a dynamic and supportive company culture.
• *Key Responsibilities:**
– Respond promptly and courteously to customer inquiries through web chat, delivering high-quality service and support.
– Assist customers with product information, order status, and troubleshooting issues, ensuring a seamless experience.
– Utilize internal databases and resources to research and provide accurate answers to customer queries.
– Collaborate with team members and management to improve chat processes and enhance customer experience.
– Document customer interactions and feedback accurately within the customer relationship management (CRM) system.
– Identify common customer concerns and provide feedback to management to contribute to the ongoing improvement of products and services.
– Maintain a positive, professional demeanor in all customer interactions, representing UnivarÂ’s values and commitment to excellence.
– Participate in ongoing training sessions to stay updated on product knowledge and customer service best practices.
– Manage time efficiently to meet workloads and deadlines, demonstrating resourcefulness and resilience in a fast-paced environment.
• *Requirements:**
– High school diploma or equivalent; some college education preferred.
– A minimum of 1 year of customer service experience, preferably in a web chat environment.
– Strong research skills with the ability to find relevant information quickly and effectively.
– Demonstrated leadership qualities through previous work or volunteer experience.
– Ability to communicate clearly and effectively, both orally and in writing.
– A resourceful mindset with the ability to think critically and solve problems independently.
– Resilience to handle challenging customer interactions while maintaining professionalism and composure.
– Familiarity with CRM software and various digital communication tools is preferred.
– Basic knowledge of web technologies and an eagerness to learn about our industry and products.
• *Personality Traits:**
– Resourceful: Able to think creatively and overcome obstacles to provide solutions for customers.
– Resilient: Capable of adapting to changing situations and handling stress with grace, remaining focused on customer satisfaction.
• *Benefits:**
– Comprehensive training and professional development opportunities to enhance your skills and career prospects.
– Retirement plan options to help you prepare for your future.
– Employee discounts on various products and services.
• *Working Environment:**
At Univar, we are committed to promoting equality and fairness for all employees. We value diversity and strive to create an inclusive work environment that empowers all team members to thrive and contribute their unique perspectives.
• *Application Deadline:**
All applications must be submitted by **September 14, 2024**.
• *Equal Opportunity Statement:**
Univar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
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If you are a proactive individual eager to make a difference in customer service and meet the above criteria, we invite you to apply for the Web Chat Assistant role at Univar. We look forward to exploring your potential to join our team!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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