Job Description:
As a Web Chat Representative at Netflix in our San Jose, California office, you will be responsible for providing exceptional customer service and support through web chat interactions. This entry-level position is perfect for individuals with a passion for delivering excellent customer experiences and problem-solving skills…
Responsibilities:
– Engage with customers through web chat to provide support, answer questions, and resolve any issues they may have
– Utilize resources and research skills to find solutions and provide accurate information
– Maintain a positive and professional attitude while communicating with customers
– Adapt to changing situations and handle challenging customer interactions with resilience
– Collaborate with other team members to ensure a seamless and efficient customer service experience
– Keep up-to-date with product updates, policies, and procedures to provide accurate information to customers
Requirements:
– 1 year of experience in a customer service or related role
– Excellent communication skills, both written and verbal
– Ability to multitask and prioritize tasks effectively
– Strong research skills to find solutions and troubleshoot issues
– Adaptability to thrive in a fast-paced and changing environment
– Resilient mindset to handle difficult customer interactions with professionalism
– Motivated to deliver high-quality customer service and exceed expectations
Personality Traits:
– Resilient
– Motivated
Soft Skills:
– Research
– Adaptability
Benefits:
– Training & professional development opportunities
– Remote work flexibility
– Medical coverage
Working Environment:
At Netflix, we strive to cultivate leaders who foster inclusivity and mentorship. We provide a supportive and collaborative work environment where all team members are valued and encouraged to grow and succeed.
Deadline to Apply: 2024-07-22
Equal Opportunity Statement:
Netflix is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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