• *Job Title:** Web Chat Specialist – Remote Work
• *Company:** SAP
• *Location:** San Diego, California, US…
• *Job Type:** Part-Time
• *Seniority Level:** Associate Level
• *Years of Experience:** 4
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### Job Description
• *Overview:**
SAP is seeking a dedicated and motivated Web Chat Specialist to join our dynamic remote team. This role will provide you with the opportunity to work in a fast-paced, innovative environment while engaging directly with our clients through web chat. As a Web Chat Specialist, you will play a key role in enhancing customer satisfaction and driving engagement by providing prompt and effective responses to inquiries.
### Responsibilities:
– **Customer Support:**
– Respond to customer inquiries and provide information about our products and services via web chat.
– Resolve customer concerns effectively and efficiently, ensuring a high level of satisfaction.
– Use CRM tools to document customer interactions and track issues to resolution.
– **Communication and Engagement:**
– Engage with customers proactively to understand their needs and preferences.
– Persuasively communicate product offerings and promotions to maximize customer engagement.
– Encourage customer participation in feedback surveys and product reviews to improve service quality.
– **Collaboration:**
– Collaborate with cross-functional teams including sales, marketing, and product development to ensure cohesive communication and client satisfaction.
– Share insights gathered from customer interactions to help improve company strategies and offerings.
– **Continuous Improvement:**
– Analyze customer feedback and chat logs to identify trends and areas for improvement.
– Participate in training sessions to stay updated on product knowledge and customer service best practices.
– Develop and maintain knowledge of industry trends and competitive landscape to better serve our clientele.
– **Resource Management:**
– Utilize available resources effectively to resolve customer inquiries and issues.
– Remain adaptable and resourceful in managing multiple tasks during peak chat times.
### Requirements:
– **Education and Experience:**
– A minimum of 4 years of experience in customer service, with a proven track record of success in a chat support role.
– BachelorÂ’s degree in Business Administration, Communication, or a related field preferred.
– **Technical Skills:**
– Proficiency in using CRM software and web chat tools.
– Familiarity with cloud services and digital marketing tools is a plus.
– **Personality Traits:**
– Highly motivated and resourceful individual with a passion for customer service.
– Strong problem-solving abilities and a proactive approach to challenges.
– **Soft Skills:**
– Exceptional persuasion skills to influence customer decisions positively.
– Natural leadership capabilities, demonstrating the ability to guide and support team members.
– **Availability:**
– Flexibility to work part-time hours and adapt to varying shifts as needed.
### Benefits:
– Paid Time Off (PTO)
– Gym membership
– Free accommodation
### Work Environment:
At SAP, we embrace a culture that challenges norms and encourages bold thinking. We foster an environment where employees are motivated to innovate and are valued for their contributions. Join us in making an impact on the world while developing your career in a supportive and inclusive setting.
### Application Deadline:
Please submit your application by **October 27, 2024**.
### Equal Opportunity Statement:
SAP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We welcome applications from candidates of all backgrounds and experiences.
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We look forward to your application and to taking the next step in your career with SAP!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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